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Client care

Questions

Anything unanswered here reaches the concierge team atsupport@eclataur.com, with a response in 1 to 2 business days.

About ÉCLATAUR

What is ÉCLATAUR?

A luxury handcrafted fragrance house in Sunnyvale, Texas, producing small batch Eau de Parfum sprays and perfume oil roll-ons. Every bottle is formulated, blended, macerated 30 days, and hand inspected before release. The name merges the French éclat, brilliance, with aura, an invisible presence.

What makes ÉCLATAUR different from mass-market perfume?

Sprays are built on 200 proof organic food grade grain alcohol, roll-ons on organic fractionated coconut oil, never denatured. Every formula carries the proprietary VELUM 15 layer performance accord, a 30 day maceration, and hand filling and inspection.

Are ÉCLATAUR fragrances IFRA compliant?

Yes. All formulations follow International Fragrance Association safety guidelines, with documented, traceable ingredients and batch records in formulation ledgers.

Fragrances and formulation

What concentration are ÉCLATAUR perfumes?

Sprays are Eau de Parfum at 20 to 25 percent concentration. Roll-ons are extrait level, 25 to 30 percent, carried in organic fractionated coconut oil.

How long do ÉCLATAUR fragrances last?

10 to 12 plus hours on skin, powered by the VELUM system. Actual duration depends on skin type, environment, and application.

Are ÉCLATAUR fragrances unisex?

Collections guide exploration, but every ÉCLATAUR fragrance can be worn by anyone drawn to it. The only question that matters is whether the scent is yours.

What is maceration and why does ÉCLATAUR take 30 days?

Maceration is the resting period where blended ingredients slowly integrate into a unified accord. Industry practice starts at 21 days; every ÉCLATAUR batch rests a full 30, sealed and dark, with a clarity inspection on day 4. No batch releases early.

What is the difference between the spray and the roll-on?

The same fragrance character in two performances: the EDP spray projects with wider sillage for presence and social wear; the roll-on delivers skin-close warmth for travel, touch-ups, and layering.

Testers and discovery

Do you offer testers?

Yes, for every fragrance in the collection, through The Prelude. Your first commitment should be to the scent itself, not the bottle size.

How do I choose between fragrances?

Each product page carries the three act scent journey, occasion guidance, seasonal notes, and layering partners. Start with a tester and wear it for a full day; the dry-down tells the truth.

Ordering and payment

What payment methods do you accept?

All major credit and debit cards, PayPal, and Apple Pay. Transactions are encrypted; card details never touch our servers.

Can I change or cancel my order?

Contact support within 2 hours of ordering. Once packing begins, changes cannot be guaranteed.

Shipping and delivery

Where does ÉCLATAUR ship?

Within the United States. International shipping is on the roadmap; join the collectors list to be notified.

How long will my order take?

Processing and dispatch take 2 to 4 business days, then ground transit typically 3 to 7 business days.

Why is ground shipping required?

Alcohol-based perfume is a Class 3 flammable liquid under federal transportation rules: it cannot ship by air domestically and travels by ground carrier.

Returns

What is the return policy?

Every full-size spray includes a complimentary tester: try it before unsealing the bottle. Unopened, sealed full-size sprays return within 14 days; opened or used products cannot be accepted for hygiene reasons. Full details on the refunds page.

How long do refunds take?

Approved refunds process within 5 to 7 business days, plus your bank's posting time.

Care and usage

How should I store my fragrance?

Cool, dark, and dry: away from sunlight, heat, and bathroom humidity. Properly stored, ÉCLATAUR fragrances hold peak character for 3 to 5 years.

How do I apply for maximum longevity?

Spray pulse points from 10 to 15 cm on moisturized skin and do not rub. For depth, apply the matching roll-on first and the spray over it, then give the dry-down 30 to 60 minutes.

Gifting

Is ÉCLATAUR suitable as a gift?

Matte black packaging with gold accents arrives ready to present. Testers suit explorers; full bottles suit known preferences; the Discovery Gift lets the recipient's five favorites travel together.

Can I send an order directly to someone?

Yes. Enter the recipient's address as the shipping address and add a gift message in the order notes; it is included on a branded card.