Refunds and returns

The Try Before You Unseal guarantee

Every full-size fragrance ships with a complimentary tester in separate packaging. Try the tester first. If the scent is not yours, return the unopened bottle within 14 days; the tester is yours to keep regardless.

How a return works

• Email support@eclataur.comwithin 14 days of delivery with your order number and the scent name.
• You receive a return authorization within 2 business days.
• Ship the unopened bottle in its original packaging, cellophane and seal intact, within 7 days.
• After inspection, refunds process in 5 to 7 business days to the original payment method.

Original shipping costs and promotional discounts are non-refundable. Return shipping is the customer's responsibility, and perfume must return by ground carrier only (USPS Ground Advantage or UPS Ground), never air.

What is eligible

Full-size Eau de Parfum sprays from the permanent collection, with a valid return authorization, arriving within 21 days of delivery, unopened with intact packaging and seals.

Final sale items

• Opened or used sprays
• Roll-on perfume oils
• Prelude testers
• Discovery and gift sets
• Édition Limitée releases
• Sale and clearance items, and gift cards

Damaged or defective items

Report within 48 hours of delivery with photos tosupport@eclataur.com. We aim to resolve within 3 business days, typically with a free replacement or a full refund.

Skin sensitivities

Patch testing is recommended. Personal reactions are not grounds for return; the complimentary tester exists for exactly this pre-purchase testing.

Cancelling an order

Contact support within 2 hours of ordering. Once an order ships, the standard return process applies.