Terms and conditions

Overview. This website is operated by Eclataur LLC, doing business as ÉCLATAUR. These Terms and Conditions govern your access to and use of eclataur.com and your purchase of our products.

By visiting the site or buying something from us you engage our service and agree to be bound by these terms. Please read them carefully before using the site.

We reserve the right to refuse service to anyone, for any reason, at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service, or access to it, without our express written permission.

• Age requirement: by agreeing to these terms you represent that you are at least the age of majority in your state of residence, which is 18 in Texas.
• Modifications: we may update these terms at any time, and your continued use of the site amounts to acceptance of the change.

A. Product use and safety

Our products are handcrafted cosmetic fragrances intended for external use only.

• Flammability: our Eau de Parfum sprays contain a high concentration of organic grain alcohol. Keep them away from heat, sparks, open flame, and hot surfaces, and do not smoke while applying.
• Patch test: our products contain natural essential oils and aromatic compounds. We recommend a patch test on a small area of skin before full use. You are responsible for reading the ingredient information on the packaging to identify any material you would rather avoid.
• Medical disclaimer: our products are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease, and nothing on this site should be read as medical advice.

B. Product descriptions

We warrant that products will substantially conform to their description on the site. We do not warrant that descriptions, colours, or scents are perceived identically by everyone. Scent is subjective: a description of woody or floral is a guide, not a guarantee of your own perception. This is exactly why every full-size spray ships with a tester outside the sealed box, under our Try Before You Unseal guarantee.

All content on this site is the exclusive intellectual property of Eclataur LLC. That includes the ÉCLATAUR brand name, the Eclataur LLC trade names, our logos, the VELUM proprietary base accord system, our product formulas, our packaging designs, and the site's text, photography, and underlying code.

• Prohibited use: you may not use our intellectual property for any commercial purpose without our prior written consent.

We reserve the right to refuse any order. If we change or cancel an order, we may attempt to notify you using the email or billing contact details given when the order was placed.

• Accuracy: you agree to give current, complete, and accurate purchase and account information for every purchase.
• Payment processing: payments are processed securely by Stripe, which also handles Apple Pay and Google Pay, or by PayPal. We do not store full card numbers on our servers.
• Taxes: we are required by law to collect 8.25 percent sales tax on orders shipped to Texas addresses. Tax is calculated at checkout.

A. Ground shipping only, United States

Under federal Department of Transportation regulations covering Class 3 flammable liquids, which includes perfume, every order containing alcohol based fragrance must travel by ground. We ship within the United States only, and expedited air shipping is not available on any order containing fragrance.

B. Free shipping threshold

We offer free ground shipping on orders of $79 and up to every destination we serve, Alaska and Hawaii included. See our Shipping Policy for destinations and transit times.

C. Risk of loss

All items bought from us are supplied under a shipment contract, which means risk of loss and title pass to you when we hand the parcel to the carrier.

We offer a Try Before You Unseal guarantee on all full-size Eau de Parfum sprays. Every full-size spray ships with a complimentary tester of the same scent and concentration, packed outside the sealed box. If the fragrance is not yours, return the unopened, sealed bottle within 30 days of delivery for a full refund of the product price. You cover return shipping, and original shipping charges are not refundable.

• Final sale items: opened sprays, roll-on perfume oils, testers from The Prelude, discovery sets, gift sets, and anything marked final sale cannot be returned.
• Gift cards: a gift card cannot be cancelled or refunded once issued, and an order containing one cannot be cancelled. A card is stored value that becomes spendable the moment it is delivered, and it may be spent by its recipient rather than by the buyer. Where an order contains both a gift card and bottles, the bottles follow the terms above and the card does not.
• Damaged goods: if your product arrives damaged you must tell us within 48 hours of delivery, with photographs, at support@eclataur.com.

See our Refund and Returns Policy for the full terms.

When you give us your email at checkout or subscribe to our newsletter:

• Consent: you explicitly consent to receive marketing from ÉCLATAUR and from our sister brand Fragror, for relevant complementary product offers.
• Opting out: you may unsubscribe at any time using the link in any marketing email.
• Data processing: you acknowledge that we use third-party services to manage your data and to send transactional and marketing email, including our own commerce server and Resend for email delivery. We do not sell your data to external data brokers. See our Privacy Policy for the full picture.

Some content, products, and services reachable through our service may come from third parties or from our sister brand Fragror, also operated by Eclataur LLC.

• We are not responsible for examining or evaluating the content or accuracy of third-party sites linked from ours.
• Transactions on a third-party site are solely between you and that third party.

Please read this section carefully.

A. Warranty disclaimer

B. Limitation of liability

You agree to indemnify, defend, and hold harmless Eclataur LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these terms or your violation of any law or the rights of a third party.

A. Governing law

These terms, and any separate agreement under which we provide you services, are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

B. Binding arbitration

Any dispute or claim relating in any way to your use of an ÉCLATAUR service, or to any product or service sold or distributed by us, will be resolved by binding arbitration rather than in court. Arbitration will be conducted in Dallas County, Texas.

C. Class action waiver

If any provision of these terms is found to be unlawful, void, or unenforceable, that provision is still enforceable to the fullest extent permitted by law, and the unenforceable part is treated as severed from these terms. That finding does not affect the validity or enforceability of anything else here.