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We are here to assist

Contact ÉCLATAUR

We would be delighted to hear from you, whether you have a question about our fragrances, need guidance selecting your signature scent, or wish to discuss a partnership.

How can we help

Choose your path

So we can route your message to the right team and respond as quickly as possible, please choose the option that best matches your inquiry.

  1. Order issues

    For order cancellations, refund requests, damaged shipments, or missing items, please use our dedicated order assistance form. It captures the details our concierge team needs to resolve your request quickly.

    Cancellation window: 2 hours from purchase.

    Go to order assistance

  2. Fragrance and general inquiries

    For help selecting a signature scent, questions about our craft and ingredients, or any general inquiry, please use the form below. A member of our concierge team will respond personally.

    Response: within 24 hours, Monday to Friday.

    Send a message

  3. Wholesale, press and partnerships

    For wholesale inquiries, press and media requests, brand collaborations, or partnership opportunities, please select the matching subject in the form below. Our partnerships team will follow up.

    Response: within 2 business days.

    Send a message

Write to the concierge

Send a message

Tell us what you need. A member of our concierge team will respond personally within one business day.

Reach us directly

Concierge information

  • Email

    For all inquiries, reach our concierge team at support@eclataur.com.

    Monitored Monday to Friday.

  • Atelier

    ÉCLATAUR is handcrafted in our atelier in Sunnyvale, Texas, United States. Every bottle is hand inspected before release.

    Sunnyvale, Texas, USA.

  • Response time

    Our concierge team responds to all inquiries within 24 hours, Monday to Friday. For order issues, where the cancellation window is two hours, the order assistance form is fastest.

    Within 24 hours, Monday to Friday.

Leave a trail, not just a scent.

Every ÉCLATAUR fragrance begins with a single decision.

Explore the collectionRead the house story

Olfactory Reference: ÉCLATAUR fragrances are original compositions. ÉCLATAUR is not associated with any other brand.