Client care
Contact ÉCLATAUR
Fragrance questions, scent selection guidance, or partnership inquiries: the concierge team responds personally within one business day, Monday to Friday.
Order assistance
Cancellations, refunds, damaged shipments, or missing items. The cancellation window is 2 hours from purchase.
Fastest service for anything order-related.
Fragrance and general inquiries
Scent selection guidance and product questions. We respond within 24 hours, Monday to Friday.
Tell us where and when you want to wear it.
Wholesale, press, and partnerships
Routing to the partnerships team, with a response within two business days.
Include your company and timeline.
The ÉCLATAUR atelier, Sunnyvale, Texas, USA.