Privacy policy

ÉCLATAUR is operated by Evenore Solutions LLC, Sunnyvale, Texas, under U.S. federal law and the law of the State of Texas. Questions and requests:support@eclataur.com.

Information we collect

Information you provide

• Identity: first and last name.
• Contact: email, phone number, shipping and billing address.
• Transactions: payment details are processed by third-party providers; we never retain full card numbers.
• Profile: username, password, purchase history, fragrance preferences, tester selections.

Collected automatically

• Device: IP address, browser and device characteristics, operating system, language.
• Usage: pages viewed, time on pages, abandoned cart data.
• Cookies: cart persistence, login status, site performance.

How we use it

• Fulfilling orders: payment, ground shipping, confirmations, tracking.
• Communication: transactional email, and opted-in marketing about launches and limited editions.
• Safety and compliance: address verification for hazardous materials, fraud screening.
• Site optimization: visitor behavior analysis to improve speed and discovery.

Sharing

We do not sell, trade, or rent personal data to independent third parties for marketing. Data is shared only with the service providers that run the store (payments, shipping carriers, hosting, email, analytics), with our sister brand Fragror under the same parent company (with unsubscribe options), and where the law requires disclosure.

Email marketing

Entering your email at checkout constitutes consent to marketing messages. Unsubscribe any time via the link in any email or by contacting support; transactional emails still send.

Security

Transmission is SSL-encrypted, checkout uses PCI-DSS compliant processors, and access is restricted to those who need it. No security measure is perfect or impenetrable, and we cannot guarantee absolute security.

Your rights

• Access: request a copy of the personal data we hold.
• Correction: request fixes to inaccurate or incomplete data.
• Deletion: request removal, subject to tax and legal retention requirements.
• Opt out: decline marketing communications.

Exercise any of these atsupport@eclataur.com.

Third-party links

Links to unaffiliated sites are not covered by this policy.

Children

Our services are not directed to children under 13. We do not knowingly collect their data and will remove any such information if discovered.

Changes

This policy may be updated; the date above reflects the latest revision.