Shipping policy

Eclataur LLC (dba ÉCLATAUR) is committed to making sure your fragrance arrives safely and lawfully. Please read this policy carefully: perfume is a regulated commodity, and some of what follows is not our preference but federal law.

We ship to all fifty United States and Washington, DC.

• International: we do not ship internationally at this time.
• Alaska and Hawaii: served by surface transport, land and sea; please allow 2 to 4 weeks. Section 04 explains why.
• US territories and APO/FPO: we cannot serve Puerto Rico, Guam, other US territories, or military mail addresses. Section 04 explains why.
• P.O. boxes: we ship to P.O. boxes by USPS Ground Advantage only.

Free ground shipping applies to all orders of $79 and above shipped within the contiguous United States, and is applied automatically at checkout once your cart subtotal meets the threshold. Below that, ground shipping is a flat $15.

Perfume and alcohol based fragrance are classified by the United States Department of Transportation as Class 3 flammable liquids.

• Ground only: federal law prohibits us from shipping perfume by air, including next day air and Priority Mail Express, without specialized hazardous materials contracts.
• Method: all orders travel by standard ground transportation, USPS Ground Advantage or UPS Ground.
• No expedited options: we cannot offer overnight or two day air on any order containing full-size bottles, testers, or discovery sets. This is why no expedited tier appears at checkout, whatever you would be willing to pay for speed.

Perfume is a Class 3 flammable liquid under federal transportation law, and it travels by surface transport only: by road, and where the road ends, by sea. That single fact shapes this section, and we would rather explain it plainly than surprise you after an order is placed.

• Alaska and Hawaii: yes, we ship to you. USPS Ground Advantage carries our parcels there by land and sea. The honest cost is time: please allow 2 to 4 weeks from dispatch. Checkout says the same before you pay.
• Puerto Rico, Guam, and other US territories: we cannot yet serve these destinations reliably by surface, and we will not promise what we cannot keep.
• APO and FPO military addresses: military mail moves by air, which a flammable liquid may not board, so these addresses cannot be served.

If this changes, whether through a carrier program or a regulation, this page will change with it.

• Processing time: please allow 2 to 4 business days for us to bottle, inspect, and pack your order at our Sunnyvale, Texas studio. Every fragrance is macerated a full 30 days before release, so we are not shipping from a mass warehouse.
• Shipping time: once the carrier collects the package, ground delivery within the contiguous 48 states typically takes 3 to 7 business days. Alaska and Hawaii travel by land and sea and typically take 2 to 4 weeks.

• Free ground shipping: applied automatically to contiguous United States orders of $79 and above.
• Flat ground rate: orders under $79 are charged a flat $15 for ground shipping within the contiguous United States, shown at checkout before payment.
• Testers: a Prelude tester order ships for a flat $10, or free if you collect it from the Sunnyvale, Texas atelier.
• Taxes: Texas residents are charged 8.25 percent sales tax as required by state law, calculated at checkout. Delivery charges are taxable in Texas, so the tax is applied to shipping as well as to the goods.

• Confirmation: you receive an email with a tracking number as soon as your shipping label is created.
• Carrier updates: please allow up to 24 hours for tracking to begin reporting movement after the label is made. Silence in that window is normal.
• Risk of loss: we are not responsible for packages after the carrier has marked them delivered. Please ship to a secure address to avoid theft or loss.

• Your responsibility: please make sure your shipping address is complete and accurate at checkout.
• Returned packages: if a package comes back to us as incorrect, incomplete, or undeliverable, we refund the cost of the items less the original shipping charge. Re-shipping requires payment for a new label.

We pack glass rigorously, but transit damage can still happen.

• Reporting window: notify us at support@eclataur.com within 48 hours of delivery if your order arrives damaged or leaking.
• Proof required: please attach clear photographs of the damaged product and of the shipping box. We cannot process a replacement or file a carrier claim without them.
• Resolution: verified damage claims are resolved with a free replacement shipment at no cost to you.

For full return and refund detail, see our Refund and Returns Policy.